Thank you for choosing herbologist.in for your herbal products purchase. We aim to provide hassle-free, reliable, and timely shipping to our valued customers. Please read our Shipping Policy carefully to understand the details regarding shipping methods, delivery times, and related information.
1. Shipping Methods:
We currently offer shipping services through our trusted shipping partners. All orders are shipped via a standard shipping method.
2. Delivery Time:
The estimated delivery time is typically between 5-7 business days from the date of order placement. However, please note that delivery times may vary depending on the destination location and factors beyond our control, such as customs clearance, holidays, or unforeseen circumstances.
3. Order Processing:
Once your order is successfully placed, it will be processed within 1-2 business days. During peak seasons or promotional periods, order processing may take slightly longer, but we will make every effort to expedite the process.
4. Shipping Charges:
Shipping charges are calculated based on the weight of the product(s) and the shipping destination. The shipping charges will be clearly displayed at the checkout page before you finalize your order.
5. Tracking Orders:
As soon as your order is shipped, you will receive a shipping confirmation email that includes a tracking number. This tracking number can be used on our website or the shipping partner’s website to track the status of your order.
6. Shipping Restrictions:
At present, we only ship within India. We are unable to offer international shipping services. Additionally, we do not ship to P.O. Box addresses. Please provide a valid residential or commercial address for delivery.
7. Damaged or Lost Orders:
In case your order arrives damaged or is lost during transit, please contact our customer support team within 48 hours of receiving the product(s). We will initiate an investigation with the shipping partner and take appropriate steps to resolve the issue.
8. Change of Shipping Address:
If you need to change the shipping address for your order after it has been placed, please contact our customer support team immediately. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been dispatched.
9. Returns and Exchanges:
Please refer to our separate Return Policy for information regarding returns and exchanges.
We strive to provide excellent customer service and ensure that your orders are delivered promptly and securely. If you have any further questions or concerns regarding our Shipping Policy, please feel free to contact us through our customer support channels.